1. Module Description

Chatbot— is a program that simulates a real conversation with a user. Since chatbots use artificial intelligence, they understand language, not just commands. In addition to chatbots created using artificial intelligence, there are also those that operate based on programmed scenarios with multiple choices, for example, option A leads to option B.

Viber ChatBot Module- a virtual manager that helps maintain communication with clients through Viber bot from the Odoo interface.

Using our module, you can:

• Configure your own steps;

• Provide automatic responses to standard support requests;

• Create new or update old client contacts;
• Create new CRM Leads;
  
• Send notifications about changes in orders, requests to your clients - for example, about delivery or change of order status;

All messages from messengers go to the standard Odoo Discuss interface:

At any stage of working with the chatbot, the client can seek consultation from the operator and get answers to their questions.

2. Module Configuration

To configure this module, select the Applications category, click the Update application lists button (located on the left in the top row), and enter "chatbot" in the search bar, then install the found modules.

Next, go to the Chatbot module. If the chatbot does not appear in the list of modules, you need to check the user's access rights to this module. To do this, go to user settings and grant the appropriate access levels.

The chatbot menu consists of four sections and the initial setup wizard "Setup Config":

1. «Bots»– contains a list of all bots being used;
2. «Dialogs»– list of all dialogs;
3. «Senders»– list of all message senders;
4. «Settings»– additional module settings.

Go to the Chatbot menu and click "Settings". You will be taken to the initial setup wizard form.

By default, communication and operator chatbots are immediately created, providing the opportunity to build dynamic communication with the client, with the possibility of connecting an operator to the dialog at any moment.

Step 1. You select the company or list of companies for which chatbots need to be created.

Step 2. You choose which messengers will be used for further communication. For the list of selected messengers, settings are applied additional applications for further configuration.

Step 3. You choose whether to add the operator's name to messages with responses to the user. By default, this feature is enabled.

Step 4. You specify whether to create or not create a Contact (Lead) for a new client who has written to the chatbot for the first time. It is recommended to keep the checkbox active so that a new Contact is created for each client. If a Contact is not created for a new client in the Odoo database, the system will not be able to correctly display dialogs in the Discussion module for all unknown contacts.

Click the "Finish" button. You will see a list of all created chatbots according to your settings.

If after setting up the main chatbot module there is a need add new communication channels to add new messengers to the system, this can be done in several ways: install through the "Applications" menu and install through the "Messengers" menu in the chatbot settings.

After installing the necessary modules, go to the Chatbot menu. Go to the Settings tab and select Messengers.

Find the communication channel you need in the list and activate it by clicking the "Activate" button. The status of the communication channel will change to "Enabled" and a button will appear to go to the messenger settings.

When purchasing modules, you will be provided Extended instruction to the module settings with all necessary setup steps and a description of the functionality. You can also get Extended instruction upon request.